Legal
Last updated: 3 July 2026
These Terms & Conditions ("Terms") govern your access to and use of the website operated by Lau Kush Pharmacy Private Limited ("we", "us", "our", "the Company"), including any purchase you make through it. By browsing this website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use this website.
You must be at least 18 years of age, or purchasing under the supervision of a parent or guardian, to place an order on this website. By ordering, you confirm that the information you provide is accurate and that you are legally capable of entering into a binding contract.
Certain products listed on this website are prescription medicines and will only be dispensed against a valid prescription issued by a registered medical practitioner. We reserve the right to request a copy of a valid prescription before processing such orders, and to refuse an order where a valid prescription is not provided or where we have reasonable grounds to doubt its authenticity.
We take reasonable care to ensure that product descriptions, images and pricing on this website are accurate, but we do not warrant that all information is complete or error-free at all times. In the event of a pricing or listing error, we will contact you before processing the affected order.
Where an account or order requires you to submit personal details, you agree to provide accurate, current and complete information, including a valid delivery address and contact number, and to update it as needed. We are not responsible for delayed or failed delivery caused by incorrect information you have provided.
Placing an order through this website is an offer to purchase, which we may accept or decline. A contract is formed only when we confirm your order. Prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise; shipping charges, if any, are shown separately at checkout. We may modify prices, discontinue products, or limit order quantities at our discretion.
Payments on this website are processed through Razorpay and its supported methods, which may include UPI, debit/credit cards, net banking and wallets, as well as Cash on Delivery where available. We do not store your card or banking credentials; these are handled directly by our payment gateway partner in accordance with applicable security standards. In the event of a failed or duplicate payment, any amount debited without a confirmed order is typically reversed automatically by the payment gateway or your bank within a few business days.
Delivery timelines, charges and coverage are described in our Shipping Policy. Order cancellation, returns and refund eligibility are described in our Cancellation & Refund Policy. Both form part of these Terms.
You agree not to misuse this website, including by attempting unauthorised access to our systems, submitting false or fraudulent orders, interfering with the website's operation, or using the website for any unlawful purpose. We reserve the right to refuse service, cancel orders, or restrict access where we reasonably believe these Terms have been violated.
All content on this website, including text, graphics, logos and product information, is the property of Lau Kush Pharmacy Private Limited or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute or create derivative works from this content without our prior written consent.
Information provided on this website, including about wellness and Ayurvedic products, is for general informational purposes only and is not a substitute for professional medical advice, diagnosis or treatment. Always consult a qualified physician regarding any medical condition, before starting a new product, or before discontinuing a prescribed medication. Never disregard professional medical advice because of something you have read on this website.
To the maximum extent permitted by applicable law, Lau Kush Pharmacy Private Limited shall not be liable for any indirect, incidental or consequential loss arising from your use of this website or a product purchased through it, beyond the value of the relevant order. Nothing in these Terms limits any liability that cannot be excluded under applicable Indian law, including the Consumer Protection Act, 2019.
You agree to indemnify and hold Lau Kush Pharmacy Private Limited harmless from any claim or demand, including reasonable legal costs, arising from your misuse of this website or your breach of these Terms.
These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Kanpur, Uttar Pradesh.
In accordance with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are provided below for any complaints regarding this website or your order.
| Name | [Grievance Officer Name] |
| Designation | [Designation] |
| [grievance@laukushpharmacy.com] | |
| Address | Flat P2, Padam Apartment, Civil Lines, Kanpur, Uttar Pradesh 208001 |
We may update these Terms from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when these Terms were last revised. Continued use of this website after an update constitutes acceptance of the revised Terms.
For any questions about these Terms, please reach us via our Contact Us page, by phone at +91 80901 00654, or by email at care@laukushpharmacy.com.