Privacy Policy | Lau Kush Pharmacy Private Limited

This Privacy Policy explains how Lau Kush Pharmacy Private Limited ("we", "us", "our") collects, uses, discloses and protects your personal information when you use this website or place an order with us.

Information we collect

Contact details — name, phone number, email address and delivery address.
Order details — products purchased, order value and order history.
Prescription information — where required for prescription medicines, to verify and process your order.
Communications — messages you send us via our contact form, WhatsApp, email or phone.
Technical information — basic browser and device information collected automatically for site functionality and security.

We do not collect or store your card, UPI or net banking credentials. Payment details are entered directly on our payment gateway partner's secure systems.

How we use your information

To process, dispatch and deliver your orders.
To verify prescriptions for prescription medicines.
To respond to your queries and provide customer support.
To send order updates, delivery tracking and, where you have consented, occasional service communications.
To meet legal, regulatory and record-keeping obligations applicable to a licensed pharmacy.

Cookies

This website may use cookies or similar technologies to remember your preferences and understand site usage. You can control cookies through your browser settings; disabling them may affect some site functionality.

Sharing of information

We share information only where necessary to fulfil your order or as required by law, including with:

Courier and logistics partners, to deliver your order.
Razorpay, our payment gateway, to process payments securely.
Regulatory authorities, where required under applicable pharmacy and drug control laws.

We do not sell your personal information to third parties for marketing purposes.

Data security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Data retention

We retain your personal and order information for as long as necessary to fulfil the purposes described in this policy, and to meet legal, accounting or regulatory record-keeping requirements applicable to pharmacies in India.

Your rights

You may request access to, correction of, or deletion of your personal information held by us, subject to our legal and regulatory record-keeping obligations. To make a request, contact us using the details below.

Children's privacy

This website is not directed at children. We do not knowingly collect personal information from children without the involvement of a parent or guardian.

Third-party links

This website may link to third-party sites, such as our product site for Siddha Lepan. We are not responsible for the privacy practices of external websites, and encourage you to review their policies separately.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of this website after an update constitutes acceptance of the revised policy.

Contact us

For any privacy-related questions or requests, contact us at care@laukushpharmacy.com or +91 80901 00654, or write to us at Flat P2, Padam Apartment, Civil Lines, Kanpur, Uttar Pradesh 208001.