Delivery
Last updated: 3 July 2026
At Lau Kush Pharmacy Private Limited, every order is packed with care and dispatched as quickly as possible. This policy explains how and when your order reaches you.
We currently ship across India to all serviceable pin codes. If your area is not serviceable by our courier partners, our team will contact you with an alternative or issue a refund.
Orders are processed and dispatched within 1–2 business days of confirmation, excluding Sundays and public holidays. Prescription orders may take slightly longer while we verify the prescription. Orders placed later in the day are taken up on the next working day.
These are estimates provided by our courier partners and may vary due to location, weather or operational factors beyond our control.
Any applicable shipping or handling charges are calculated transparently and shown at checkout before you pay — there are no hidden costs. Cash on Delivery (COD) is available on eligible pin codes, subject to order value limits we may apply from time to time.
Medicines and temperature-sensitive products are packed using appropriate protective packaging to maintain product integrity in transit. If a product requires refrigerated storage, this will be indicated at the time of ordering, and we will advise on suitable delivery arrangements.
Once your order is dispatched, a tracking link is sent to you by SMS and/or email so you can follow your parcel until it arrives. You can also reach us on WhatsApp any time for an update.
While we and our courier partners work hard to deliver on time, we are not responsible for delays caused by incorrect addresses, unavailability of the recipient at the time of delivery, courier disruptions, natural events, or other circumstances beyond our reasonable control.
If your package arrives visibly damaged or tampered with, please do not accept it, or contact us within 48 hours with photographs at care@laukushpharmacy.com. We will investigate and make it right.
For anything related to your order's shipping, write to care@laukushpharmacy.com or call +91 80901 00654 (Monday–Saturday, 9 AM–7 PM IST). We are happy to help.